A Message from Kim Elsberry - 4/6/20

As operational concerns around COVID-19 continue to rise, we are working with our clients to swiftly implement enhancements to Referral Manager^® to respond to current operating realities and changing needs. As your business development and referral intake staff may have transitioned to a virtual workforce, Referral Manager^® Now is a cloud-based, workflow-driven, shared documentation and decision-support platform that improves communication and visibility to fill the admissions gap many providers are facing.

If you are not currently utilizing Referral Manager^®, we are offering a short-term, low cost solution, Referral Manager^® Now. You have access to a no-cost license for 90-days, and the only cost involved is a small set-up fee for professional services to get you up and running live. To support our current Referral Manager^® clients, we have enhanced the solution to include a COVID-19 screening form, statuses and dashboard views that are available now.

In addition, Referral Manager^® Now provides remote access to referral data and supports COVID-19 screening and documentation requirements. If you are a myUnity^® client, we can also integrate referral acceptance directly into myUnity.

“The insight our staff receives through this technology sets us up for success,” said Kindred Hospital Division Senior Vice President and CFO Garret Jackson. “We can better communicate our referrals to our payers who are enabled to make more informed approvals through the robust data provided in Referral Manager^®. This allows us to build a consistent admissions stream that leads to a strong census, which ultimately impacts our bottom line.”

As things continue to change and evolve, we are committed to providing technology to meet your needs and tools to support your current state operations. We know time is of the essence and will remain agile to adapt as you need. 

Thank you for your continued partnership as we work together in the communities we serve. If we can help and if you would like more information about Referral Manager^® Now, please reach out to me directly or your Client Alignment Executive.

Thank you,

Kim Elsberry
Sr. Director & General Manager
Population Health
kelsberry@ntst.com